At Earrings, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to assist you according to the following return and refund policy.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- The item must be unused and unworn
- The item must be in its original condition and packaging
- Proof of purchase must be provided
For hygiene and safety reasons, earrings that have been worn, used, or removed from their original packaging may not be eligible for return.
How to Request a Return
To start a return request, please contact our customer service team with:
- Order number
- Product details
- Reason for return
- Photos of the item if there is a quality issue
Please send your request to:
Email: helpdesknow@pyranovexa.shop
Our team will review your request and provide further instructions.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue by offering a replacement or refund when applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Non-Returnable Items
The following items may not be eligible for return:
- Earrings that have been worn or used
- Items without original packaging
- Gift cards
- Items returned after the return period
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: helpdesknow@pyranovexa.shop